Service level management

Ensures that service levels are agreed upon and met.

Where This Practice Delivers Impact

Negotiating and managing service level agreements (SLAs).

BMC Helix ITSM Cherwell Ivanti Jira Service Management ManageEngine Micro Focus

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Practice FAQs

Ensures that service levels are agreed upon and met.

Negotiating and managing service level agreements (SLAs).

Featured partners include BMC Helix ITSM, Cherwell, Ivanti, Jira Service Management, ManageEngine, Micro Focus.

Partner Ecosystem

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BMC Helix ITSM

A leading service management platform that uses cognitive automation to transform best-practice ITSM principles.

Define service level agreements Monitor and report service performance

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Cherwell

Provides a powerful, flexible IT service management solution that enables better, faster, and more affordable service delivery.

Define service level agreements Monitor and report service performance

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Ivanti

Provides IT asset and service management solutions to help organisations gain control over their IT environment and improve service delivery.

Define service level agreements Monitor and report service performance

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Jira Service Management

Provides IT service management capabilities to help IT teams deliver high-velocity service management.

Define service level agreements Monitor and report service performance

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ManageEngine

Offers a wide range of IT management software solutions that help organisations manage their IT infrastructure and operations.

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Micro Focus

Offers a comprehensive portfolio of enterprise software solutions that help organisations innovate faster and with lower risk.

Define service level agreements Monitor and report service performance

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ServiceNow

A cloud-based platform that provides IT service management, operations management, and business process automation solutions.

Define service level agreements Monitor and report service performance

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Zendesk

A cloud-based customer service software that helps organisations manage their customer support and improve customer satisfaction.

Define service level agreements Monitor and report service performance

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