IT service management: news and analysis for NZ businesses

What is changing in AI, automation and business systems, and what it means for organisations in New Zealand and Australia.

All AI adoption in NZ and Australia (1) AI agents (1) Private AI and data sovereignty AI governance and regulation (1) Automation ERP and business systems (1) IT service management (1) Digital transformation (1)

IT service management · 4 Nov 2026

ServiceNow and OpenAI move the service desk into ChatGPT

ServiceNow and OpenAI's 28 October deal lets IT staff work on tickets from inside ChatGPT. NZ and Australian organisations should check their permissions first.

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IT service management: news and analysis for NZ businesses

ServiceNow and OpenAI move the service desk into ChatGPT

Get a free AIopportunity assessment

Get a free AI
opportunity assessment